Privacy & Cookie Policy

We take your privacy seriously at Biowood and have appointed a Data Privacy Officer to ensure that we are fully compliant with all aspects of the General Data Protection Regulation (GDPR) across the whole business.

This Privacy Policy explains how we (Biowood Recycling Ltd) use any personal information we collect about you when you use our services.


What information do we collect about you?

We collect the following information about you when you open an account with us: Company name, Company address, phone/fax numbers, Bank account details (where necessary for payment of invoices/credits only), Email addresses, Company Registration number and VAT Registration number. We also collect information if you voluntarily complete surveys, provide feedback and participate in competitions. Website usage is collected using cookies.


How will we use the information about you?

We collect information about you to enable us to manage your account and enable us to provide you with our Waste Management Services. We may also – if you agree – email you about other products and services we provide that we think may be of interest to you.

We use your information collected from the website to personalise your repeat visits to our website. Biowood Recycling Ltd will not share your information for marketing purposes with any third parties.

Where necessary to process your order, we may send your details to and also use information from credit reference agencies and fraud prevention agencies. 

The internal systems that we use to administer your account with us are in some cases hosted by a third-party data processor. These processors have their own privacy policies and security in place to safeguard this data. You can find the individual policies via their own websites at the following links: ; ; ;



We would like to send you information about products and services from Biowood Recycling Ltd that may be of interest to you. If you have consented to receive marketing material, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email 


Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email  or write to us at Biowood Recycling Ltd, Heritage House, Unit 5 Cossall Industrial Estate, Soloman Road, Ilkeston, Derbyshire, DE5 7UD. We may make a small charge for this service dependant on the size of the request.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.



Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information about cookies visit or These sites will also tell you how you can set your browser not to accept cookies or remove them from your browser (if you wish to) However, in a few cases this will mean that some of the features on our website will not function as a result.


Other websites

This privacy policy only applies to If you click a link from our site to access an external site, you should also read their own privacy policy.


Changes to our Privacy Policy

We regularly review our Privacy Policy and will place any updates on this web page. This version was last updated on 25th May 2018.


How to contact us

Please contact us if you have any questions about our Privacy Policy or information we hold about you. You can do so by contacting our Data Privacy Officer via or in writing to Biowood Recycling Ltd, Heritage House, Unit 5 Cossall Industrial Estate, Soloman Road, Ilkeston, Derbyshire, DE5 7UD.